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How to Withdraw

We provide “Quick Withdrawal” bank transfer service to allow our customers enjoying the shortest withdrawal period in the safest way.

We also support the time-saving e-wallet payment channel – Bitwallet. Deposits and withdrawals will become very convenient.
About Bitwallet
“Bitwallet” is an e-wallet solution provided by Bitwallet Service Group. There are many merits using “Bitwallet”. It provides a convenient channel for traders to transfer funds to or from the trading accounts very easily. Basicallly handling fee of withdrawal per transaction costs around 1,000 JPY, but withdraw funds via Bitwallet is totally free of charge! Check out more details and how to deposit & withdraw without cost here.
Introduction to “Quick Withdrawal”
(Bank Transfer)
Introduction
Bank Transfer to a designated Japan bank account by customers（Handling Charge：1000JPY ）
Minimum Withdrawal Amount
10,000 JPY
Maximum Withdrawal Amount
3,000,000 JPY per day
Processing Time

Cut-off time at 12:00 noon (weekdays only)

For those submission before 12 noon, funds will be remitted to designated bank account on the SAME day at around 3pm. (We will notify you by email as well)
For those submission after 12 noon, funds will be remitted to designated bank account on the NEXT trading day at around 3pm. (We will notify you by email as well) * If there are weekends, public holidays or company’s holidays, funds will be remitted at the next trading day.

Note

  • Handling charge will be deducted from the withdrawal amount.(For example, withdrawal amount is 10,000 JPY, the amount to be remitted will be 9,000 JPY.)
  • Beneficiary bank account can only be a local bank in Japan.We don’t remit to overseas bank account.
  • For safety reason, we will not transfer money to a bank account where the account name is hidden or any information is missing.
  • Normally, if you request withdrawal before noon, money will arrive your bank within the same day. However, depending on the beneficiary banks, money may possibly arrive on the next banking day in some rare cases.

To the customers whom deposited via credit card

Depending on the during between deposit & withdrawal, the number of transactions, or some other conditions, we may sometimes refund to the deposited card. (Including credit, debit or prepaid card etc.)

To the customers whom deposited via Bitwallet

We will credit funds to customers’ bitwallet accounts for the customers whom have the deposit records via Bitwallet. No handling charge is needed.
Procedures of “Quick Withdrawal”
(Bank Transfer)
  1. Please upload the required KYC documents. Click here for more details.
  2. After login, please go to “Accounts > Withdrawal”at the left menu and follow the instructions as below:
How to Withdraw​

Withdrawal request will be automatically cancelled in the following cases:

  1. Insufficient KYC documents.
  2. Any kind of input mistakes
  3. Below or over the withdrawal limit. Or exceeded the account cash balance.
  4. Submitted multiple (more than 1) withdrawal requests.If you would like to change the withdrawal amount, please cancel the original one and re-submit a new request.

How to check the withdrawal status or cancel the requests

■ For PC
[Login] > [Account] > [Transactions] > Pull-Down menu (at the top) > Choose from Highlow or WowFX
To check the withdrawal status, click [Pending Withdrawals]
To cancel the requests, please click [cancel the withdrawals]

■ For Smartphone
[Login] > [≡] at the top left corner > [Account] > [Transactions] > Pull-Down menu (at the top) > Choose from Highlow or WowFX
To check the withdrawal status, click [Pending Withdrawals]
To cancel the requests, please click [cancel the withdrawals]

Q&A about withdrawal

The balance does not decrease immediately after the withdrawal request has been sent. The balance would only be updated after the withdrawal processes is completed.
If you requested before noon, you could receive the funds by 15:00 on the day.
If you requested after noon, you could receive the funds by 15:00 on the next banking day.

* For public holidays or out of office hours, such as Saturdays, Sundays, and holidays, we will proceed your request on the next business day.

No, it is not necessary to submit KYC documents everytime. Please only re-upload the documents when information has changed. Or, if you would like to deposit via a new credit card (including debit and prepaid card), please upload the new double-sided copies.

Must Read before deposit

We strictly prohibit money laundering, credit card fraud, and the use for cashing purposes.Terms of Use>
For example,
– If the times of trading after deposit is obvious less, or even no trading at all. Or – The trading frequency is obviously out of proportion of the deposit & withdrawal amounts, etc.
These will be regarded as money laundering or the use for cashing purposes according to our policies. In this case, we will charge 30% of the withdrawal amount as a penalty, and the deposited funds will be refunded to your credit card. Also, your trading account will be suspended as well.
If we found any credit card fraud activities, we will immediately suspend the relevant account and submit evidence documents to the withdrawal financial institution and/or other related parties. We take strict measures against illegal or improper activities. Thank you for your understanding and cooperation.