Bank Transfer
| summary | We will transfer the funds to your bank account. |
| Minimum withdrawal possible | 10,000 JPY |
| Maximum withdrawal possible | 3,000,000 JPY per day |
| Fees | 1,000 JPY per transaction |
| flow | Upload KYC Documents > Request Withdrawal > Receive Confirmation Email > Funds Received. *Customer Service: 10:00 a.m. to 5:00 p.m. Japan Standard Time (excluding Saturdays, Sundays, and holidays) |
| Time | We will notify you that your withdrawal request has been received within one business day of submission. The transfer will be completed within the same day to approximately three business days after receipt. |
| Other | Depending on various circumstances, funds may take 4 business days or more to be credited to your account after the request is processed. We appreciate your understanding. Withdrawals are only supported to financial institutions within Japan. We do not support overseas banks. Withdrawals can only be made to an account in your name. To prevent errors, we cannot process withdrawals to bank accounts where the account holder’s name does not appear when you enter the bank name, branch name, and account number. To Customers Making Deposits via Credit Card To prevent money laundering, credit card fraud, and cash-out schemes, we may issue a refund to the credit card used for the deposit. Please be advised. If you do not wish to receive a refund to your credit card, please make your deposit via bank transfer. |
Bank Transfer Procedure
Please be sure to upload your KYC documents before requesting a withdrawal.
Normally, 3 types of documents are required, and 4 types are required if you have made a credit card deposit. Click here for details.
After logging in, click the circular figure icon in the upper-right corner of the trading screen, then select [Account] > [Withdrawal]
- Account Type = Select the account from which you wish to withdraw funds (usually your High-Low trading account)
- Enter Amount = Enter the amount you wish to withdraw (minimum 10,000 yen)
- Withdrawal Method = Select “Bank Transfer” Please fill in the required fields.
- Click the SUBMIT button.
*Important*
- Please enter the bank name and branch name in Japanese.
- Please enter the account holder’s name in Katakana.
- In the SWIFT field, please enter your residential address in English (Roman characters).
Example:
For: 104-0061 東京都 中央区 銀座 1-1-1 FSビル105
Enter: #105 FS Bldg, 1-1-1 Ginza, Chuo-ku, Tokyo-to, 104-0061
Please note that if the address on your uploaded KYC document differs from your registered address, we will be unable to process your withdrawal. - In the IBAN/BSB field, please enter [None].
Withdrawal processing has not yet been completed at this stage. While the status is [Pending], your balance will remain unchanged.
Please proceed to STEP 3 below.
We will notify you that your withdrawal request has been received within one business day of submission.
The transfer will be completed within the same day to approximately three business days after receipt.
- If there are any missing or incomplete identity verification documents at the time your withdrawal request is processed. Please be sure to upload them in advance.
Please check your uploaded documents by going to Login > My Profile > Submit Identity Verification Documents. - If the withdrawal amount is less than 10,000 JPY or exceeds your account balance. (The minimum withdrawal amount is 10,000 JPY.)
- If there are errors in the information you entered, such as failing to enter your address in English (Roman characters).
How to confirm, cancel, or change the amount of a withdrawal request
Click the circular figure icon in the upper-right corner of the trading screen, then select [Account] > [Transactions].
You can view your request under [Pending Withdrawals].
You can cancel the request by selecting [+] > [Cancel Withdrawal].
If you wish to change the withdrawal amount, please cancel the request and submit a new one.
FAQ
- I made a withdrawal request, but my account balance remains the same. (It does not decrease)
-
Your balance will not decrease immediately after you request a withdrawal. Until the withdrawal is processed, the status will remain [Pending]. Your balance will be updated once the withdrawal is processed.
- Do I need to submit KYC documents for every withdrawal?
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No. Please re-upload only if there is a change of address or other change in the contents of the document. Please re-upload only if there is a change in address or other changes to the document.
If you have made a new credit card deposit (including debit, prepaid, etc.), please upload both sides of the form. Click here for details.
We strictly prohibit the use of our services for the purposes of money laundering, fraud, or cash-out schemes. Terms of Service: If we determine that your account is being used for money laundering, fraud, or cash-out purposes—for example, if the number of transactions after a deposit is clearly low or there are no transactions at all, or if the amount or frequency of deposits and withdrawals is clearly disproportionate to the number or amount of transactions—we will impose a penalty equal to 30% of the withdrawal amount. In such cases, we may issue a refund using the method specified by us. If we determine that the activity is malicious, we will suspend the account. If fraud is discovered, we will immediately suspend the account in question and submit supporting documentation to the receiving financial institution and other relevant parties. We take a strict stance against fraudulent use. We appreciate your understanding and cooperation.